Refund policy
At PokeDas, we want you to be satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
Some items may not be eligible for return, including:
- Items marked as final sale (if applicable)
- Items damaged due to misuse or improper handling
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed back to your original payment method
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank for processing delays
If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Information
If you need help with a return or refund, contact us:
Email: davidfartui45@outlook.com
Business Address:
Boston Aly
Lake Charles, Louisiana 70601
United States
We respond within 24–48 hours.